Shipping & Returns
We aim to despatch all orders the next working day and no more than 3 working days from the date of ordering.
- UK orders are sent using Tracked Mail of Courier and should be delivered within 2 working days.
- All other orders are sent using Tracked Airmail and should be delivered to Europe in 4 to 8 working days, USA in 6 to 12 Working Days, Rest of the World in 8 to 16 Workings Days.
If you require products urgently please contact us for Express Courier quotes.
You have the right to cancel within seven days of your contract with us, or seven days of receipt of goods (whichever is the longer). If you cancel an order before it has been despatched, your payment will be fully returned/refunded. If you would like to return goods please contact us to let us know the goods are being returned and send them to Aroma Academy, Suite 3, 72 Hutcheon Street, Aberdeen, AB25 3TB, Scotland, United Kingdom
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account se contact us. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Suite 3, 72 Hutcheon Street
Tel: 01224 638148
Email: contact us
Aroma Academy is a subsidiary of Scent and Aroma Technology Systems Ltd.
Registered in Scotland: Company No. SC359454