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Our Newsletter


Shipping & Returns

Shipping

We aim to despatch all orders the next working day and no more than 3 working days from the date of ordering.

UK orders are sent using Royal Mail 1st class recorded and should be delivered within 2 working days.

All other orders are sent using Airsure (Royal Mail Priority Recorded Airmail) and should be delivered to Europe in 4 to 8 working days, USA in 6 to 12 Working Days, Rest of the World in 8 to 16 Workings Days.


Returns Policy

You have the right to cancel within seven days of your contract with us, or seven days of receipt of goods (whichever is the longer). If you cancel an order before it has been despatched, your payment will be fully returned/refunded. If you would like to return goods please contact us to let us know the goods are being returned and send them to Scent and Aroma Technology Systems Limited. Bydand, High Street, St Combs, Aberdeenshire, AB43 8YR.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Sales & Marketing Office

Aroma Academy
Suite 12, Slington House
Rankine Road
Basingstoke
Hampshire
RG24 8PH
England

Tel: 01256 242180
Contact: Kim Lahiri, Sales & Marketing

 

Registered Office

Aroma Academy
Bydand House
High Street, St. Combs,
Aberdeenshire
Scotland
AB43 8YR

Email: alan.gordon@satsltd.net

Aroma Academy is a subsidiary of Scent and Aroma Technology Systems Ltd.

Registered in Scotland: Company No. SC359454